Frequently Asked Questions
Everything you need to know about our home organization solutions and shopping experience.
What is the standard shipping time for closet systems?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
Do your shelving units come with installation hardware?
Yes, all ClosetMaid systems include the necessary mounting hardware and easy-to-follow instructions. Some specialized tools like a drill or level may be required for installation.
What is your return policy for home organization products?
We offer a 30-day return policy on all items in their original packaging. Please note that custom-cut shelving or modified products are not eligible for return unless defective.
Are ClosetMaid products covered by a warranty?
Yes, our products are backed by a manufacturer's warranty covering defects in materials and workmanship. The duration varies by product line, ranging from one year to limited lifetime coverage.
Can I purchase replacement parts or extra brackets separately?
Absolutely. Individual components, extra brackets, and hardware kits can be purchased in our 'Accessories' section to help you expand or customize your existing storage system.
What weight capacity can your wire shelving hold?
When installed according to manufacturer instructions into wall studs, our standard ventilated shelving can support up to 60 lbs per linear foot.